Refund Policy

This Refund Policy explains how refunds work for purchases made on cientos.app. Because purchases are sold through our Merchant of Record, Polar Software Inc., refunds are handled in accordance with their buyer terms together with the policy described below.

All payments and refunds are processed by Polar Software Inc., our Merchant of Record.

You may request a refund within 14 days of purchase if the service has not met your expectations, consistent with EU consumer rights for distance contracts. Where you choose to start using paid features immediately, your statutory right of withdrawal may be limited once the digital service has been fully provided. Each refund request is assessed on a case-by-case basis.

Refunds may also be granted at Polar Software Inc.’s discretion in accordance with applicable consumer protection laws.

To request a refund, email us at info@cientosapp.com with your account email address and the order reference from your purchase confirmation. Refunds are issued through our refund handler, Polar Software Inc..

You may also be able to request a refund directly from Polar Software Inc. using the receipt they sent you at the time of purchase.

Once a refund is approved, it is processed by Polar Software Inc. to your original payment method. The time for the refund to appear depends on your bank or card issuer, and is typically within 5–10 business days.

Some purchases may be non-refundable, including amounts for service periods already substantially used, or where required by the terms of Polar Software Inc.. Promotional or discounted purchases may carry different conditions, which will be stated at checkout.

For any refund questions, contact us at info@cientosapp.com.